Help Center
Everything you need to take an idea through the LEARN loop in Sandbox.
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Sign in to ask Sandai about how Sandbox works.
General
Frequently asked questions
Quick answers to common questions.
Your data & privacy
How Sandbox protects your project content — encryption at rest, and what the AI can see.
Account & settings — profile, notifications, deleting
Manage your profile, turn on app notifications, and delete your account.
Cookies & your session
The handful of essential cookies Sandbox sets to keep you signed in — and the trackers we don't use.
Getting started
What is Sandbox?
Sandbox in a nutshell — and the idea behind it.
How the LEARN loop works
The five phases, what you do in each, and how a project moves through them.
Creating your first project
Spin up a project and start working the loop.
Using loops (and running them in parallel)
Why loops are short, how to start a new one, and when to run several loops at once.
Beta access & the waitlist
How Sandbox's limited beta works — the waitlist, what you can do while you wait, and how you get full access.
TOGAF & Zachman — the EA mapping
A short primer on the two enterprise-architecture frameworks Sandbox maps each LEARN phase to, and why.
Project Workbench
The Projects dashboard
Your home for every project — a planning calendar, what's not yet scheduled, and a live/archived/killed filter.
The Project Workbench
Your project's home — the workbench where every phase, tool and piece of work comes together.
The Artifacts index
One place to browse, search and filter every artifact across all your projects.
The Workspaces dashboard
A cross-project overview of your loop-scoped work — experiments, sprint plans, learnings, retrospectives and interviews.
AI Coach
Collaboration
Inviting people to a project
Invite teammates by email, choose their role, and manage who has access.
Project history — audit log & snapshots
A read-only trail of ownership and cross-author changes, plus point-in-time snapshots of the whole project.
Member rights & permissions
How roles and scoped overrides combine to control who can do what — at the project, a loop, or a single phase.
Public projects & loops
Share a project (or a single loop) read-only — with signed-in users, or with anyone.
LEARN
Look & Listen — frame the problem and the people
The first LEARN phase — start with the Why, understand the people, and find the real problem before you build.
Elaborate & Evaluate — model and prioritize
The second LEARN phase — shape the What, Who and When of your solution, then decide what's actually worth building.
Adapt & Agree — planning the work
Turn notes and ideas into experiments, specs and work packages, then commit them to a certified sprint plan.
Run & Register — running the work
See every sprint plan on a timebox calendar, drill into backlog items, and register what you learn.
Next or Not? — pivot, persevere, or kill
Close a loop with a retrospective and a clear decision.
Workspace
The Learnings Matrix
Capture every learning as a Metric or a Risk, and track it to resolution.
Retrospective — The Good, the Bad & the Ugly
Facilitate a Good / Bad / Ugly retrospective and register each takeaway as a learning, grouped as one sitting.
Sprint Plans — backlog, owners & certification
Commit a timeboxed backlog of owned, certified work toward a sprint goal.
Running experiments
Frame a hypothesis, run loops, and conclude with evidence.
The Interview Tool
Design a reusable interview template and capture what each person tells you — a generic tool inspired by the Lean Problem Interview.
Tools
Prioritization — RICE, MoSCoW, Kano & the 90% Rule
Four ways to decide what to build, and how the Prioritization hub ties them together.
Next Big Idea — start with the Why
The Look & Listen starting point — capture why your idea matters, who it's for, and what you'll try.
Idea Pitch — Outline vs Coach
When to let Sandai draft your pitch, and when to have it improve the one you wrote.